TERMS
Terms & Conditions
Last updated: 2 October 2026
These terms cover your use of the 99 Decibel website, enquiries, resources, and SMS/Messaging Program.
Our services
99 Decibel provides marketing services for family entertainment centers and attractions, including advertising, website services, customer workflows, and marketing support. The scope, pricing, and delivery of paid services are agreed separately with each client. Website information and free resources do not guarantee specific business results.
Using this website
Please provide accurate contact details and only submit information you are authorized to share. Do not misuse the website or interfere with its operation. You may use our free resources for your own business; redistribution or resale requires our permission.
99 Decibel SMS/Messaging Program
By selecting an optional SMS consent checkbox and submitting your phone number, you agree to receive the message types you select from 99 Decibel. The service-message choice covers your venue growth audit, account updates, appointment reminders, and service notifications. The separate promotional choice covers venue marketing services and offers. Accepting these terms alone does not enroll you in SMS. Consent is not a condition of purchasing any goods or services.
Message frequency & pricing
Message frequency varies based on your enquiries, appointments, services, and promotional updates. Message and data rates may apply. Your mobile carrier determines any charges under your plan.
Opting out & opting back in
Reply STOP to any message from our program to opt out. After you opt out, you may receive one confirmation message, and we will stop sending further SMS messages from this program unless you opt back in. Opting out does not cancel your services or appointments; contact us by email if you need to change them.
To opt back in, return to our enquiry form and submit your phone number with the optional SMS consent checkbox selected. You can contact our support team for assistance. We will not resume messages without renewed consent.
Customer care
Reply HELP for help, or email support@99decibel.com. Please tell us if your phone number changes so we can update your contact preferences.
Delivery & privacy
SMS delivery depends on your carrier and network availability and is not guaranteed. Carriers are not liable for delayed or undelivered messages. Our Privacy Policy explains how we collect, use, and protect your information. Mobile information and SMS consent are not shared with third parties or affiliates for their marketing or promotional purposes.
Contact
99 Decibel — support@99decibel.com.